Cutting the Cord (the Saga Continues)

A couple days ago, I went to the Comcast website to ask about eliminating our cable television service (the two online chats that resulted are recorded in an earlier post).

The two “analysts” with whom I chatted, Kaye and Marites, said the same thing: If I wanted to save money by canceling cable TV while keeping our phone and internet service (as part of a so-called “Double Play” package), I’d simply need to get in touch with some other Comcast employee:

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Having gathered my strength for almost 48 hours, I called 888-739-1379 today.

As the pessimistic (i.e. realistic) part of my mind expected, it wasn’t quite as easy as Kaye or Marites promised. In fact, Matthew explained that it would not be possible to get a “Double Play” discount by speaking to him or anyone else on the phone.

According to Matthew, my only option would be to visit the Comcast website, because, in his words (and the words of Marites too!): “they have more options for promotions”. Unfortunately, the best Matthew could do was offer me the “standard” arrangement for phone and Internet service. That would reduce my basic bill by – to quote from that earlier chat with Kaye – hardly anything at all:

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It never occurred to me before that one of the benefits of a huge monopolistic corporation providing support to its customers by phone and also by website is that (1) employees who answer the phone can tell customers to use the website and (2) employees who chat on the website can tell customers to use the phone.

It really is an elegant solution to the Customer Service Problem.

Next stop: Investigate getting phone service from one of the smaller companies that do that these days, as preparation for finally cutting the cable television cord. 

By the way, I know I should tell Comcast I want to cancel everything in order to get a better deal, but I’d prefer to end our relationship completely (even though Verizon isn’t a wonderful alternative). And I know that when the time comes for us to go our separate ways, I need to tell them I’m moving to Iceland. Or that I’m dead. According to this interesting article, Comcast doesn’t have answers for situations like that:

Save Attempt is Not Applicable in the Following Scenarios:
1) Customer is moving in with an existing Comcast customer (CAE [i.e. Comcast Retention Specialist] must verify Comcast services active at new address)
2) Customer is moving to a non-Comcast area (CAE must verify by looking up zip code)
3) Account holder is deceased / incapacitated
4) Temporary / seasonal disconnect and Seasonal Suspend Plan is not available in their area
5) Natural disaster
6) Customer doesn’t know what address they’re moving to.

Cutting the Cord (the Saga Begins)

I didn’t think it would be possible via an online chat to give Comcast less money, but decided to start there anyway.

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Twenty minutes and one reconnect later:

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com 5com 6Well, I didn’t expect anything else. But sometimes it’s good to get confirmation.

In fact, I’m very familiar with everything you can do at this site: http://customer.comcast.com. For one thing, you can add services but you can’t cancel them….

Good and Bad Behavior From a Perspectivist Perspective

And God said: “Take now thy son, thine only son Isaac, whom thou lovest, and get thee into the land of Moriah; and offer him there for a burnt offering.”

A few days later: “They came to the place which God had told him of; and Abraham built an alter there, and laid the wood in order, and bound Isaac his son, and laid him on the alter upon the wood…And Abraham stretched forth his hand, and took the knife to slay his son.”

But God presented Abraham with a ram to sacrifice instead!

Now, some people think God would never have let Isaac be sacrificed. God does not or cannot do bad things. Other people think God could have let the sacrifice proceed. In that case, depending on who you ask, Abraham should have killed Isaac, because that was God’s will, or he shouldn’t have, because it would have been immoral (and maybe God was hoping Abraham would spare Isaac anyway, just like the tricky aliens in Star Trek often test the humans). Then there are people like me who think these verses from Genesis are nothing but a provocative story.

What makes the story provocative, of course, is that it sets up a supposed conflict between God’s commands and morality. On one hand, disobeying a direct order from God might be a very big mistake, not just because of the lighting bolt thing, but because the Supreme Being presumably knows what’s best for all of us. On the other hand, morality is often thought to be the ultimate perspective from which to evaluate behavior, whether human or divine. The ethical thing to do is always the right thing to do. 

So what should Abraham have done? It’s relatively easy for the non-religious or anti-supernatural among us, comfortably moralizing in 2015, to say Abraham should have refused to sacrifice Isaac. But from a religious perspective, one can easily conclude the opposite. From that perspective, our fundamental responsibility is to obey God’s commandments, whether they’re truly ethical or not. The theologians who argue that God can’t do anything immoral seem to be trying to glorify God, rationalizing like those of us who do bad things but want to believe our actions are ethically justified. If the religious perspective is different from the ethical perspective, perhaps the ethical perspective isn’t supreme after all. Not for everyone anyway.

If you don’t think a religious perspective could ever trump the ethical one, consider a perspective we might call the “relational”. In 1793, William Godwin asked his readers to consider which of two people they would rescue from a fire: a great humanitarian who would serve mankind for years to come or a lowly chambermaid who would never rise above her station. Godwin thought it was obvious from an ethical perspective that the humanitarian should be saved first, risking the life of the chambermaid, since that would have the best consequences for the most people. You might agree, but what if the chambermaid was your mother? 

It could be argued that saving your mother would be the ethical choice because of your special relationship. What kind of unfeeling, disloyal child would let his or her mother burn to death instead of some stranger, even a world-famous humanitarian? But giving special consideration to the members of one’s family is questionable from an ethical perspective. We can try to explain how favoritism can be ethical but that’s simply more rationalization.

Kant, for example, took morality so seriously that he once claimed we should never tell a lie, not even to “a murderer who asks us whether a friend of ours whom he is pursuing has taken refuge in our house”. If there is an absolute ethical prohibition against telling a lie, and the ethical perspective is the supreme guide to life, so much the worse for your relatives hiding in the basement when the Nazis show up. Or consider the ethical argument for donating much of your income to help refugees in Africa or the Middle East. Is it ethical to pay for music lessons for your children when you could use that money to make a Somali child’s life more bearable? Perhaps favoritism should trump morality sometimes (where the “should” isn’t meant in the ethical sense). We know it often does.

Of course, I’m not saying that the ethical perspective is unimportant. Society could hardly exist without it. But I think there are other perspectives that are also important. They come into play whenever we make a decision or evaluate behavior. In fact, the only way to justify ethical behavior as a whole is by appealing to non-ethical perspectives (just as you cannot justify being practical from a practical perspective or viewing the world scientifically from a scientific perspective). 

Why should we concern ourselves with morality at all? Historically, it’s often been justified from a religious perspective (God commands us to behave ethically) or from a practical perspective (society couldn’t function without it; you’ll get into trouble if you’re unethical) or from a personal perspective (I want to act like a virtuous person). Another justification that’s been popular among philosophers is from a rational or logical perspective (we should treat all people equally since there are no relevant differences between us).

I think it’s important to understand the various perspectives from which we view the world and try to live in it, as well as the relationships between those perspectives. Admitting that we don’t always behave as if the ethical perspective is paramount is a good first step. We might then do a better job figuring out how to balance our many perspectives, such as the ethical, religious, “relational”, practical and scientific; as well as my perspective, your perspective and the perspectives of other living things. After all, even when it comes to morality, the fundamental rule we first learned is to evaluate behavior from other people’s perspectives as well as our own.

Nietzsche on Morality by Brian Leiter (2nd Edition)

Leiter concentrates on Friedrich Nietzsche’s On the Genealogy of Morality. He argues that Nietzsche was a naturalist and his primary goal was to convince the best people that they shouldn’t pay so much attention to standard Christian morality. It’s time for the revaluation of all values! But only for the strongest, most able among us. They’re the ones who can understand Nietzsche’s message and achieve great things if they can rise above the morality of the herd. Although it’s fine to be nice to less talented people. Just don’t let it hold you back if you’re especially strong and talented.

Garry Wills on Who’s Afraid of the Pope

Garry Wills is one of America’s leading intellectuals. He’s now 80 years old and has had a brilliant career, but he’s still going strong. From the New York Review of Books blog:

Now, as the pope prepares a major encyclical on climate change, to be released this summer, the billionaires are spending a great deal of their money in a direct assault on him. They are calling in their chits, their kept scientists, their rigged conferences, their sycophantic beneficiaries, their bought publicists to discredit words of the pope that have not even been issued: “He would do his flock and the world a disservice by putting his moral authority behind the United Nations’ unscientific agenda on the climate,” they say. They do not know exactly what the pope is going to say in his forthcoming encyclical on preserving God’s creation, but they know what he will not say. He will not deny that the poor suffer from actions that despoil the earth. Everything he has said and done so far shows that Francis always stands for the poor.

Those who profit from what harms the earth have to keep the poor out of sight. They have trouble enough fighting off the scientific, economic, and political arguments against bastioned privilege. Bringing basic morality to the fore could be fatal to them. That is why they are mounting such a public pre-emptive strike against the encyclical before it even appears…..

The real issue here is not science vs. ignorance, or the UN vs. xenophobia, or my 97 percent of experts against your 3 percent. It is a case of the immensely rich few against the many deprived poor. The few are getting much of their wealth from interlocking interests that despoil the earth. The fact that the poor get poorer in this process is easily dismissed, denied, or derided. The poor have no voice. Till now. If the pope were not a plausible voice for the poor, his opponents would not be running so scared. Their fear is a testimony to him.

More here.