The Verizon website said their technician would get to our house around 9:30 pm to do our installation. The anonymous dispatcher said it would really be around 8:15 (only three hours after the original 5 pm deadline).
So it was a pleasant surprise when the technician called at 6:30 to say he’d be at our house in fifteen minutes. He arrived as promised and quickly got to work.
Four hours later, he was done. Among other things, he’d had to string 350 feet of cable from our basement to a telephone pole two blocks away, working in the dark on a hot, humid night. It was an impressive performance.
When we thanked him and said good-night, we assumed he’d be dropping off his van at some Verizon garage and then get home by midnight or so. No, he’d actually be driving to Newark to do some work for another customer. He explained that Verizon is forcing their previously-unionized technicians to work 60 hours a week.
We didn’t ask what time he started work yesterday. But on a good day, if all goes well, he puts in 12 hours. That’s not 12 hours in an air-conditioned or heated office. That’s 12 hours of driving around, in good and bad weather, carrying equipment, going up and down stairs, climbing on roofs, drilling holes, stringing cable, attaching electronic gizmos to inside and outside walls, while also dealing with people like us. Sometimes in the dark.
Do you think it would be a good idea for Verizon to hire and train more technicians, so their employees wouldn’t have to work 12 hours a day (or more), five days a week? We all know the corporate business model is to get as much work as possible out of workers while providing as little compensation as possible, but there are lots of Americans who could use a decent job. It would be good for the country and even good for the corporations if they’d spread some of the wealth around.